Quality and Safety

STENUM Ortho GmbH uses risk management as an instrument for systematic early detection and warning of risks. Risk management is an important part of our internal clinic safety culture, which every employee of the clinic lives.

Risk management aims to identify, assess, and reduce risks of damage to our hospital and, among others, contribute to a continuously high level of patient safety.

To achieve this goal, our risk management uses a variety of measures. CIRS is one well-known system, which is also used at STENUM Ortho GmbH. The abbreviation CIRS stands for critical incident reporting system and offers every employee the possibility to easily report potential error sources quickly and anonymously. A team then analyzes each report to initiate or define preventive measures, if necessary.

Contact person:
Email: mpg@stenum-ortho.de

In addition to quality and complaint management, we have also established a patient representative’s office for you.

The patient representative supports you in representing your interests and helps you to articulate criticism and, of course, compliments about general care, nursing, and medical care in the hospital and to refer these to the right department.

The patient representative identifies the causes of patients’ concerns and attempts to find solutions in direct contact with them or their relatives.

STENUM Ortho GmbH’s hygiene management is based on the Infection Protection Act and the Guidelines for Hospital Hygiene and Infection Prevention, published and continuously updated by the Robert Koch Institute. An essential task of hospital hygiene is infection prevention and control. To reduce infections to an unavoidable level, STENUM Ortho GmbH has continuously developed measures to prevent hospital infections. A hospital hygienist, a hygiene specialist, a hygiene-responsible physician, and hygiene representatives in nursing form our hygiene team. In addition to hospital-acquired infections, the increase in pathogens that are particularly resistant to antibiotics, the so-called multi-resistant pathogens, plays a major role. All patients receive a checklist on the subject of multi-resistant pathogens before admission. Early patient screening is intended to prevent further transmission of pathogens. In the case of a positive finding, eradication is initiated. Our hygiene team is always on hand to provide advice and support.

Germs are usually transmitted through contact (hands, objects, etc.). In this way, they can get into open wounds or mucous membranes. Basic hygiene measures (e.g., hand disinfection, surface disinfection) form the basis for preventing transmission, which are instructed several times a year and monitored with compliance observations (awareness-raising of employees, communication of current knowledge). The main aim of isolation measures is to prevent the spread of multi-resistant pathogens.